April Linden

00:00:00
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00:38:38

January 16th, 2020

38 mins 38 secs

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About this Episode

What we can learn about patient experience from the Ritz Carlton? Practice consultant April Linden goes deep on the simple, daily 5 minute process that leads to explosive practice growth. She shares the most impactful growth strategies she’s learned over 20 years of supporting practice growth, including how a team can work around a surgeon who’s never on time, the four stages of decision-making that occur between first contact and completed surgery, and the recent a-ha moment from a deep dive into a practice’s data that turned into a six-figure increase in revenue.